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Troubleshooting steps
We're really sorry for the trouble you're experiencing, and we understand how frustrating technical issues can be. Our technical team is actively investigating the issue and will be in touch with you soon.
In the meantime, many common issues (like trouble checking out, uploading images, or navigating our website) can often be resolved by trying the following:
- Switch browsers (Chrome, Safari, Firefox, or Edge)
- Try a different device (computer, phone, or tablet)
- Use an incognito/private browsing window
- Check out as a guest (if you're logged in)
- Clear your browser's cache and cookies
- Verify your billing address (must match your card info exactly)
- Remove and re-add your payment method: jiffy.com/account/payment_methods
If you haven't already, please feel free to share any error messages, screenshots, or any other details that might help us pinpoint the issue faster.
Thanks again for your patience. We're on it and will follow up with you soon.
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